Welcome to the Rowing Blazers US FAQ page. Here you’ll find answers to common questions about our products, shipping, returns, and more. We’re committed to providing you with exceptional service and distinctive style, no matter where you are in the world.

Products & Collections

What types of products does Rowing Blazers US offer?
We specialize in a wide range of classic and statement-making apparel and accessories for the modern individual. Our collections include Blazers & Jackets, Casual & Dress Shirts, Polos, Rugby Shirts, Sweaters, Bottoms, Tees, Outerwear, and accessories like Bags & Wallets, Belts, Hats, Jewelry & Charms, Patches, Scarves, Socks, Ties, and Watch Straps.
How would you describe the style of your clothing?
Our style is built on a foundation of classic American and British heritage, reimagined with a bold, contemporary spirit. We combine traditional craftsmanship with unexpected colors, patterns, and details, creating pieces that are both timeless and distinctive. Our products are for those who appreciate quality, authenticity, and aren’t afraid to stand out.
Are your products authentic and high-quality?
Absolutely. Every item is carefully crafted and handpicked to meet our high standards for quality, materials, and authenticity. We take pride in the details and construction of our garments and accessories.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB. We also accept payments through PayPal for a secure and convenient checkout experience.
How do I know my payment information is secure?
We use industry-standard encryption technology to protect your personal and payment information. Your data security is our priority.
Will I receive an order confirmation?
Yes, immediately after placing your order, you will receive an email confirmation acknowledging your purchase. Once your order has been processed and dispatched (within 1-2 business days), you will receive a second email with your tracking details.

Shipping & Delivery

Where do you ship?
We are proud to offer global delivery to most countries! However, due to logistical constraints, we are currently unable to ship to certain remote areas and parts of Asia. The checkout process will automatically confirm if we can deliver to your location.
What are my shipping options and costs?
We offer two reliable shipping methods to suit your needs:
  • Standard Shipping (via DHL or FedEx): $12.95. Your order will arrive in 10-15 business days after dispatch.
  • Free Shipping (via EMS): Free for all orders over $50. Your order will arrive in 15-25 business days after dispatch.
How long does it take to process and ship my order?
After you place an order, our team takes 1-2 business days to process it. This includes hand-picking your items and ensuring they meet our quality standards before carefully packaging them. The delivery times (10-15 or 15-25 business days) begin after this processing period, once the package has been dispatched.
How can I track my order?
As soon as your order is dispatched, you will receive a confirmation email that includes your tracking number and a link to track your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We want you to be confident in your purchase. We offer a hassle-free return policy within 15 days of you receiving your order. To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.
How do I initiate a return or exchange?
Please visit our dedicated Returns Page for detailed instructions and to start the process. For any further questions regarding returns, you can contact our support team at [email protected].
Who pays for return shipping?
Please refer to the terms and conditions on our Returns Page for the most current information regarding return shipping costs.

Contact & Support

How can I contact customer service?
Our friendly customer support team is here to help! For any questions not covered in this FAQ, especially regarding delivery, please email us at [email protected]. We are based at 1063 Arrowood Drive, Jacksonville, US 32202.